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Terms & Conditions

Biltong2u Limited (THE COMPANY) Registration No: 4895913. VAT No. 862 5966 82. Contracts are made and orders accepted only upon and subject to these terms and conditions of business. For (private) retail consumers these terms and conditions do not affect your statutory rights in any way.

By placing an order on our website, it is deemed that you agree to our ‘Terms and Conditions’ of sale.

SECURITY POLICY

We have an effective security policy that we review on a regular basis.

All debit / credit card details that are given to us by, ‘you’ being the customer, are done so on a renowned SSL secure server, known as PaymentSense or PayPal. The transfer of the purchase details from our site to PaymentSense or PayPal are encapsulated using a encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

We do not store any of our customer’s payment details on-line.

RETAIL ORDER TERMS
Payment is to be made by debit / credit card, cheque, postal order or money order. Payment is to be made in advance of dispatch of any goods.

Title of goods for (retail customers)
Goods supplied by Biltong2u Ltd to customers remain the property of the company, until paid for in full by the customer.

Prices
Orders are subject to acceptance by the company and to the availability of goods and will be invoiced at prices ruling at the time of acceptance. Orders for forward delivery are subject to any changes due to fluctuation in exchange rates and changes of rates of duty, freight charges or insurance premiums, therefore should there be a change of price from the time of your order and to the goods being dispatched, we will notify you of the changes and allow for you to accept the new terms.


CLAIMS
Claims can only be made through the Biltong2u Ltd’s ‘Customer Service Department’, of which can be contacted via telephone on (+44) 01291 673746 or by email at sales@biltong2u.co.uk and in writing to the address of:

Biltong2u Ltd
Beech House
Llancayo Court
Llancayo, Nr Usk
Monmouthshire
NP15 1HY
South Wales, UK

Any claims made before prior communication with the Biltong2u Ltd’s ‘Customer Service Department’ will not be considered.

For orders sent by mail, any claim will not be considered if the goods are signed for as received in good condition.

  • All goods must be counted upon receipt in terms of quantity and condition or in a reasonable time, of which will depend on the exact product being dispatched. Any shortage shall be indicated on the delivery note, ideally after a resonable amount of time however ideally within 24 hours of delivery.

Credit may not be given if any of the following circumstances apply:

  • If goods are returned to us, without prior agreement from the Biltong2u Ltd’s ‘Customer Service Department’.
  • If any losses are incurred due to the incorrect storage or merchandising by the customer, of any goods supplied by Biltong2u Ltd.
  • If an order is cancelled without notifying Biltong2u Ltd’s ‘Customer Service Department’, in advance and in writing.

Any claims made against any orders, this being the contract between the company 'Biltong2u Ltd' and the customer must be made within 6 months of the order being placed.


COMPLAINTS
If you find that you are not completely satisfied with any product or service please feel free to contact Biltong2u Ltd’s ‘Customer Service Department’, of which can be contacted via telephone on (+44) 01291 673746 or by email at sales@biltong2u.co.uk and in writing to the address of:

Biltong2u Ltd
Beech House
Llancayo Court
Llancayo, Nr Usk
Monmouthshire
NP15 1HY
South Wales, UK

We will endeavour to resolve any complaint in full within 14 days of the matter arising.

Faulty Goods
If the goods turn out to be faulty or different from those the consumer ordered, we will offer the consumer a full refund. This will be done within 30 days of agreeing to give the refund at the latest.

Mistakes in bills, receipts or payments
We will endeavour to resolve any mistakes in bills, receipts or payments as soon as possible, and at the latest within 30 days of agreeing to do so.

All goods offered by the company are guaranteed to meet statutory requirements. However, the company cannot accept responsibility where goods supplied are subject to further processing or re-packaging by the customer.


CUSTOMER SUPPORT AND SERVICE
Biltong2u Ltd’s ‘Customer Service Department’, can be contacted via telephone on (+44) 01291 673746 or by email at sales@biltong2u.co.uk and in writing to the address of:

Biltong2u Ltd
Beech House
Llancayo Court
Llancayo, Nr Usk
Monmouthshire
NP15 1HY
South Wales, UK

OPENING HOURS
Our office hours are:

Tuesday

10:00 – 16:00

Wednesday

10:00 – 16:00

Thursday

10:00 – 16:00

Friday

10:00 – 16:00

Saturday

10:00 – 16:00

Closed on Sundays, Mondays as well as Bank Holiday’s.


ACCEPTANCE
Please Note, that by placing an order on Biltong2u Ltd’s website, you agree to adhere to all these terms and conditions of sale.